RETURN & REFUNDS

The timeline to raise a return request is within 72 hours from the date of order delivery. Kindly ensure that you have an unboxing video of the delivered package to facilitate a seamless return process.

(A) For PAY ON DELIVERY/CASH ON DELIVERY/ONLINE orders:

Triardh understands that sometimes you may need some time to decide whether you want to hang on to what you’ve bought, or simply return it because it turned out to be different compared to what you had in mind. That’s why we offer you 72 hours/3 days to decide. 

We do not provide cash/online refund on any goods sold. Goods once sold can only be exchanged for replacement or a store credit for buy something else if they meet our terms and conditions.

Simply, you can conveniently return any unworn/unused item for a credit coupon, within 3 days from the date of delivery via Whatsapp on given number: +91 78272 44237 with below information :

– Order number

– Delivery address

       –   Picture of the product

Refunds cannot be transferred to any other payment method.

Once we receive your return order, we will send you an email to confirm the receipt of the        parcel and proceed with your selected mode of resolution method.

       (B) EXCHANGE – CASH/PAY ON DELIVERY OR ONLINE PREPAID

At the moment, exchange services are not available.

If you prefer items in a different style, colour or size, you can return the items you do not need and place a new order with the desired design, style, colour or size with the help of the store credit available in your registered account.

(C) REPLACEMENT – CASH/PAY ON DELIVERY OR ONLINE PREPAID (Depends on stock availability)

We offer a replacement option regardless of your chosen payment method for the order.

All the replacement are subjected to stock availability.

Note: The replacement option is available for the products that are received by you as broken, damaged or any other product defect Only. The product image or unboxing video must be shared over email for validation.

If the product is out of stock, we will process a store credit for the raised replacement order request.

(D) ONLINE RETURN

We provide a complimentary Return Pick-Up Service nationwide. The pickup option is accessible when you initiate your return request.

Each order has a single return option, meaning one order allows one return. The courier person will attempt reverse pick-up a maximum of 3 times.

If the customer is unable to hand over the return order to the courier partner within the specified attempts, they should choose the self-return option. For any issues related to the reverse pick-up, please contact our customer support team.

(F) PAYMENT TERMS

We facilitate payments through Net Banking, Credit Card, Debit Card, Mobile Wallets, UPI, Cash on Delivery (COD), and Pay on Delivery (POD).

(G) ORDER TRACKING

To monitor your order, log in to your registered account, go to “My Account,” select “My Orders,” and then click on “Track Order.”

For any further information on delivery or shipping details contact us at:
Email ID:  triardhjewelry@gmail.com
Contact Us : +91 78272 44237 (Wats App only)
Address : B3-84, Sector 84, Gurgaon, Haryana, India 122004
Business Hours: Monday – Saturday 10:00AM – 6:00PM (IST)